When something goes wrong with a major household appliance, you want to hire a repair company that’s trustworthy, reliable, and makes your problem a priority. C&W Appliance Service is a cut above the rest when it comes to servicing and caring for their customers. There are many reasons they should be the first company you call.
Customer Service
On the morning of your scheduled service day, the technician will call and give you a two-hour window so you can make plans around his visit. Before he enters your home, the technician will cover his feet with paper booties to protect your floors and carpets. Then, mats are placed on any work areas to protect them from scrapes, grease, and debris from appliance parts. And before he leaves, the technician will make sure no mess is left behind.
Once the technician has diagnosed the problem, he’ll explain what needs to be done and why. And when the work is done, he’ll show you the repair, and advise you on how to prevent any future problems, plus tips on how to get the best performance from your appliance.
After your appointment, C&W will contact you to ensure you were happy with the results. If you want a follow-up visit, or wish to schedule continued maintenance, C&W will try to send the same technician who is familiar with the work done and any issues you may have with the appliance.
Highly Qualified Trained Technicians
When a C&W technician comes to your home, you know you’re getting a trusted company employee. C&W does not use third-party contractors.
C&W technicians are hired for their knowledge of plumbing and electricity, their outstanding mechanical and troubleshooting abilities, and their excellent communication and listening skills. They also need an extensive understanding of electronics and electronic circuitry to handle the latest smart technology in the appliances they service.
New employees hired by C&W, often licensed and with job experience, must still get on-the-job training with master repairmen for 4 to 8 weeks. This training familiarizes them with the expected repair and maintenance standards, as well as other aspects of the job, including the most common repair parts to stock in their truck. Some of the repair techs are further required to get special licenses to work with refrigerant and related components before they service customers.
C&W services many major brands of appliances, including Sub-Zero, Wolf, Asko, Best, Cove, and Scotsman. Today’s appliances are becoming more complicated — some have considerable electronic and digital systems that utilize touch pads, diagnostic systems, and multiple circuit boards. To keep up with technological changes, C&W technicians attend 4 to 6 professional development workshops a year hosted by various manufacturers. This is in addition to weekly C&W meetings to discuss new products and training on different types of repairs.
Reliable Suppliers
C&W keeps a robust inventory of parts in their warehouse to keep their trucks well-stocked. They also partner with local parts suppliers to stock the thousands of uncommon items that might be needed for appliance repair. The good relationships C&W has built up over the years with these suppliers makes it possible to service customers in a timely manner.
Traditional Values
When you hire C&W Appliance Service, you’re hiring a company with traditional values that started with the co-founder, Wayne Thompson, in 1958, and continues today with Dave Thompson, C&W’s President and CEO. For C&W it’s extremely important to “do the right thing” and this principle is reflected in C&W’s relationships with its customers, employees, suppliers, and manufacturers.
The teamwork approach is also part of C&W’s value system, resulting in unsurpassed customer service.
Recognition and Awards
C&W Service Appliance is the only Sub-Zero and Wolf Factory Certified Provider serving Dallas, Fort Worth, Austin and San Antonio. To earn this recognition, you must have well-trained technicians, well-stocked trucks with factory certified parts, and must give top priority to customers.
C&W Appliance Service has won numerous industry awards for its excellence in technical expertise, customer satisfaction, and for setting high standards in the appliance service industry. The company has also been appointed to the National Service Council over the years for various manufacturers, as well as to the Board of Directors of the National Association of Service Dealers.
Loyal Customers
C&W has been in business for more than 60 years, and not only do they have many long-term repeat customers, but some of them are second generation. Here’s what some customers have to say about C&W Appliance Service:
“C&W Appliance Service is, in a word, perfection. Cole is a rock star. He was on time and listened to requests. Being factory certified, he provided fast, professional service — very knowledgeable, and super friendly. He took the time to make sure everything was functioning. A “big deal” ended up being fixed in very short order. Nice!”
– Laurie
“These folks are great at communicating. The tech diagnosed my issue over the phone, brought the replacement part, and had the repair done in no time. It was so convenient to get the repair done in only one visit.”
– Pat
“We have used C&W to service our Sub Zero and Wolf appliances for several years. We’ve been pleased with their staff and service. The technicians are very knowledgeable, and the service is timely and helpful in every respect. We highly recommend them. Recently, we have asked for Paul when he’s available — he’s outstanding. Thanks to all at C&W!”
– John
When one of your major appliances needs some TLC, call (855) 358-1496 or (214) 358-1496 and find out why C&W Appliance Service is the trusted go-to company for repair and maintenance.
