When you call an appliance repair company, you’re looking for one that believes in providing 100 percent customer satisfaction. You want professional, expert service that gets your appliance running again at peak performance as soon as possible. C&W Appliance Service can do all that and more. Here’s why C&W should be your first choice:
Reliable
C&W Appliance Service has provided exceptional service for over 60 years. They have a whole team of expert technicians, so you’ll get a quick appointment when you call or submit a service request form on the website. And on the morning of your scheduled visit, a technician will call to give you a two-hour window for his arrival, allowing you to plan your day.
Trustworthy
You’ll never get a subcontractor arriving for the appointment instead of a highly trained C&W technician. The C&W employee will be clean and professional looking, as well as polite and friendly. He’ll diagnose your appliance problem promptly and accurately, and explain what repairs are needed, why they’re necessary, and what they’ll cost. As well, C&W will only use authentic parts made especially for your appliance.
The technician will also be respectful of your home. Before he enters, he’ll cover his shoes with paper booties to protect your floors and carpets from any scuff marks or dirt. Mats are then placed around work areas to protect them from tools, as well as grease, debris, and scrapes from appliance parts. And the technician will clean up before he leaves, to make sure no mess is left behind.
Highly Trained and Knowledgeable
C&W staff are initially hired for their technical knowledge, troubleshooting skills, understanding of electronics, and superb listening and communication abilities. These new hires, even though licensed in a trade and with job experience, must still get on-the-job training for 4 to 8 weeks with master repairmen to become familiar with C&W’s high standards of repair and maintenance. To work with refrigerant and related components, some repair technicians must also obtain special licenses before they can go out on a service call.
C&W services nearly all major brands of appliances, including Sub-Zero, Wolf, Cove, Asko, Viking, and Scotsman. Appliances today are becoming much more complicated with their electronic and digital systems and use of touch pads, multiple circuit boards, and diagnostic systems. Technicians must keep up-to-date with these technological changes, and in order to do so they attend weekly service meetings, and 4 to 6 professional development workshops a year hosted by the various manufacturers.
It’s not just the new appliances that get expert attention. C&W uses creative solutions to keep older products functioning as well, even though parts and repair manuals aren’t available. One such project involved rebuilding a 35-year-old freezer, including the compressor, the evaporator, the heat exchanger, and all the other components that make up a refrigeration system. One of C&W’s technicians even repaired an American Crown Range oven that was older than he was!
Parts Readily Available
C&W maintains a full inventory of parts in their warehouse to keep their fleet of trucks well-stocked for service calls. If an uncommon item is needed for a repair, the company has teamed up with local parts suppliers to stock thousands of uncommon appliance parts, allowing them to service their customers quickly.
Regional Service
You’re getting the best trained technicians in the region when you hire C&W. It’s the only Sub-Zero and Wolf factory-certified premier partner in Dallas, Fort Worth, Austin, and San Antonio. In fact, the company opened C&W San Antonio at Sub-Zero and Wolf’s request. To receive this designation, a company has to employ well-trained technicians, keep their trucks well-stocked with factory certified parts, and give top priority to their customers.
In addition to serving the San Antonio metroplex, the service team covers the whole Hill Country area. They travel hundreds of miles each week making service calls to nearby communities, and remote ranches and farms all over the region.
Customer Service
When the technician has finished his work, he’ll show you the repair and answer any questions. He’ll also give you advice on how to prevent any future problems, plus tips on how to maximize the performance of your appliance.
C&W will contact you after your appointment to make sure you’re happy with the repair or maintenance. If you wish to schedule future maintenance, or a follow-up visit, C&W will try to send the same technician. Many customers even request a specific technician when they make their next appointment.
Over the years C&W has built many long-term relationships with its customers — some are even second generation. Here’s what some of their customers have to say:
“You’ve been working on our Scotsman and Subzero refrigerators for years. Now we have a Lacanche, a stove that is wonderful, but rare. Your technician, Austin, was wonderful in getting the burners working again. He gave me some tips for turning on the gas oven, too, which I greatly appreciated. All your service people have been wonderful. It is a joy to have someone I trust keep my appliances in top working order.”– Lana D.
“CW has serviced appliances in my home for more than a year. Had I known earlier of the quality of your service, the courtesy and competence of your service personnel, CW would have serviced my appliances for the past 40 years.”– Donovan
“I wanted to write to let you know what a pleasure it has been for me to have your company help me with service on first, my refrigerator, and then my washer-dryer stackable. Chris Hundley, technician, has demonstrated trustworthiness in confirming appointments and arriving at the job on time. He’s shown creativity and competence in analyzing and making recommendations, and thoroughness in performing repairs.”– Linda
“Great response on website inquiry; had a Freon leak in my 19-year-old Sub-Zero. Service Tech was punctual, diagnosed the problem quickly, and explained the repairs needed and why. Performed them efficiently and was in and out with a new evaporator installed in under an hour. Real pro and refreshing how he worked and got it done.”– John L.
Enjoy the very best in appliance repair and maintenance. Call C&W Appliance Service at (855) 358-1496 or (214) 358-1496 or fill out our service request form for prompt and efficient service.
